Understanding Healthcare.gov’s Rocky Rollout Infographic
Galorath Inc. (the SEER Cost, Schedule, Risk Model Developers) watched the healthcare.gov rollout difficulties, the outcries and finger pointing and decided to take a more analytical look. While it is easy to throw stones at stakeholders, this was a huge IT project and there were bound to be challenges. Could it have gone better? Sure. Were there adequate resources? Seems so. Should testing and quality assurance been more rigorous? Yes, but there didn’t appear to be adequate time. Were the requirements firmed up in advance? That could have been a significant contributor.
We are confident that healthcare.gov will recover and this will go down in history as another IT lesson learned. Using our SEER models up front could have shown the minimum possible schedule as well as costs and risks. This foresight could have helped the government and suppliers to do better to plan for the inevitable defects. Tracking progress with SEER could have also provided an early warning indicator... Probably early enough that corrective actions could have helped.
Scroll down to the bottom of this post and look for the heading, "Embed Our Infographic On Your Site!" and you can use that code to embed this infographic on your site. Please link back to http://www.galorath.com if you use this infographic. We have also provided a PDF document you may distribute freely with link credit to Galorath.com. The PDF is 11 megs so be patient.